Frequently Asked Questions
Everything you need to know about Nature Spell products, shipping, and more.
Are Nature Spell products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Nature Spell products are 100% cruelty-free, and the vast majority of our range is vegan-friendly. Please check the individual product descriptions for specific ingredient details.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the UK. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email once your order has dispatched.
Do you offer international shipping?
Yes, we ship our natural beauty products worldwide. Shipping costs and delivery times are calculated at checkout based on your destination country.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used unless they are faulty.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your hair and skin oils suitable for sensitive skin?
Our products are formulated with natural ingredients designed to be gentle. However, we always recommend performing a patch test on a small area of skin 24 hours before full application to ensure compatibility.